Macy's: Couldn't have been easier. Connected right awa...
A Macy's customer review by GetHuman user ~WOO HOO from November 15th, 2017
Background on ~WOO HOO's case
GetHuman: ~WOO HOO - can you tell our other Macy's customers when your case took place?
~WOO HOO: Yup. It was afternoon, on November 8th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~WOO HOO a list of common Macy's problems)
~WOO HOO: "Missing order" was why I was trying to call.
~WOO HOO's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~WOO HOO: Couldn't have been easier. Connected right away to the department I needed. Problem solved in less than * minutes!
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~WOO HOO: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~WOO HOO: I'd give them a one out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~WOO HOO: For that I would say five out of five.
GetHuman: And finally- any advice for other Macy's customers?
~WOO HOO: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~WOO HOO taken from his Macy's customer service problem that occurred on November 8th, 2017.