Macy's: They lied about a shipment, never called me tha...
A Macy's customer review by GetHuman user GetHuman-233959 from November 13th, 2017
Background on GetHuman-233959's case
GetHuman: GetHuman-233959 - can you tell our other Macy's customers when your case took place?
GetHuman-233959: Yes. It was afternoon, on November 11th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-233959 a list of common Macy's problems)
GetHuman-233959: "Change order" was why I was trying to call.
GetHuman-233959's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-233959: They lied about a shipment, never called me that is was not shipped, still have not received the merchandise or the credit. Will not shop at Macy's again. I will also let people know my situation and they will lose more customers.
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
GetHuman-233959: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-233959: I'd give them a one out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
GetHuman-233959: For that I would say four out of five.
GetHuman: And finally- any advice for other Macy's customers?
GetHuman-233959: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-233959 taken from his Macy's customer service problem that occurred on November 11th, 2017.