Magento Commerce: I called the number listed, an answering machin...
A Magento Commerce customer review by GetHuman user ~Anonymous from November 15th, 2017
Background on ~Anonymous 's case
GetHuman: ~Anonymous - can you tell our other Magento Commerce customers when your case took place?
~Anonymous : Sure. It was morning, on November 10th.
GetHuman: Did you reach out to Magento Commerce, and if so, how?
GetHuman: And which of these common Magento Commerce customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Magento Commerce problems)
~Anonymous : "Cancel order" was why I was trying to call.
~Anonymous 's review of Magento Commerce customer service
GetHuman: So how would you sum up your experience for GetHuman's Magento Commerce customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous : I called the number listed, an answering machine relayed options then I was informed by a computer that a member of the sales staff would contact me shortly, the line sounded as if the receiver was promptly replaced
GetHuman: Let's quantify your experience contacting Magento Commerce. On a scale of 1 to 5, how easy is it go get help on a Magento Commerce problem?
~Anonymous : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous : I'd give them a three out of five on communication.
GetHuman: And what about Magento Commerce's ability to quickly and effectively address your problem?
~Anonymous : For that I would say four out of five.
GetHuman: And finally- any advice for other Magento Commerce customers?
~Anonymous : Call them early in the day or late. Don't forget any personal or account information you might need for Magento Commerce to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Magento Commerce customer service problem that occurred on November 10th, 2017.