Magento Commerce: Magento does not provide support for their Comm...

A Magento Commerce customer review by GetHuman user ~Anon from November 23rd, 2017

Background on ~Anon's case

GetHuman: ~Anon - can you tell our other Magento Commerce customers when your case took place?
~Anon: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to Magento Commerce, and if so, how?
~Anon: I used the 3109450345 number I found for on the GetHuman Magento Commerce customer phone number page I was on: Magento Commerce Customer Service Phone Number
GetHuman: And which of these common Magento Commerce customer issues best describes the reason you wanted to talk to them?
(Shows ~Anon a list of common Magento Commerce problems)
~Anon: "Technical support" was why I was trying to call.

~Anon's review of Magento Commerce customer service

GetHuman: So how would you sum up your experience for GetHuman's Magento Commerce customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anon: Magento does not provide support for their Community Edition software. So it's pointless calling this number. It's their corporate office.
GetHuman: Let's quantify your experience contacting Magento Commerce. On a scale of 1 to 5, how easy is it go get help on a Magento Commerce problem?
~Anon: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anon: I'd give them a one out of five on communication.
GetHuman: And what about Magento Commerce's ability to quickly and effectively address your problem?
~Anon: For that I would say one out of five.
GetHuman: And finally- any advice for other Magento Commerce customers?
~Anon: Call them early in the day or late. Don't forget any personal or account information you might need for Magento Commerce to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anon taken from his Magento Commerce customer service problem that occurred on November 16th, 2017.

Magento Commerce

1.00 of 5 stars | 22 reviews

~Anon's Magento Commerce Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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