Magento Commerce: he even went and did a little research, extra g...
A Magento Commerce customer review by GetHuman user ~n/a from November 19th, 2017
Background on ~n/a's case
GetHuman: ~n/a - can you tell our other Magento Commerce customers when your case took place?
~n/a: Yes I can. It was morning, on November 11th.
GetHuman: Did you reach out to Magento Commerce, and if so, how?
GetHuman: And which of these common Magento Commerce customer issues best describes the reason you wanted to talk to them?
(Shows ~n/a a list of common Magento Commerce problems)
~n/a: "Returns" was why I was trying to call.
~n/a's review of Magento Commerce customer service
GetHuman: So how would you sum up your experience for GetHuman's Magento Commerce customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~n/a: he even went and did a little research, extra good because it wasn't his exact dept. really long wait though -- * minutes!! and that's just for someone to pick up the phone
GetHuman: Let's quantify your experience contacting Magento Commerce. On a scale of 1 to 5, how easy is it go get help on a Magento Commerce problem?
~n/a: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~n/a: I'd give them a four out of five on communication.
GetHuman: And what about Magento Commerce's ability to quickly and effectively address your problem?
~n/a: For that I would say three out of five.
GetHuman: And finally- any advice for other Magento Commerce customers?
~n/a: Call them early in the day or late. Don't forget any personal or account information you might need for Magento Commerce to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~n/a taken from his Magento Commerce customer service problem that occurred on November 11th, 2017.