Magento Commerce: I called to speak with someone in billing, the...
A Magento Commerce customer review by GetHuman user ~sanclementeca from November 22nd, 2017
Background on ~sanclementeca's case
GetHuman: ~sanclementeca - can you tell our other Magento Commerce customers when your case took place?
~sanclementeca: Yup. It was morning, on November 15th.
GetHuman: Did you reach out to Magento Commerce, and if so, how?
GetHuman: And which of these common Magento Commerce customer issues best describes the reason you wanted to talk to them?
(Shows ~sanclementeca a list of common Magento Commerce problems)
~sanclementeca: "Overcharge/Strange charge" was why I was trying to call.
~sanclementeca's review of Magento Commerce customer service
GetHuman: So how would you sum up your experience for GetHuman's Magento Commerce customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sanclementeca: I called to speak with someone in billing, the operator (I had to call *x) was rude, and both times put be through to voice mails? Are you kidding, it's not like it's a small company. Disgusted. Gethuman had a number, Magento has no customer service.
GetHuman: Let's quantify your experience contacting Magento Commerce. On a scale of 1 to 5, how easy is it go get help on a Magento Commerce problem?
~sanclementeca: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sanclementeca: I'd give them a four out of five on communication.
GetHuman: And what about Magento Commerce's ability to quickly and effectively address your problem?
~sanclementeca: For that I would say one out of five.
GetHuman: And finally- any advice for other Magento Commerce customers?
~sanclementeca: Call them early in the day or late. Don't forget any personal or account information you might need for Magento Commerce to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sanclementeca taken from his Magento Commerce customer service problem that occurred on November 15th, 2017.