Magento Commerce: I had to find their phone number by looking up...
A Magento Commerce customer review by GetHuman user ~Nazca from November 2nd, 2017
Background on ~Nazca's case
GetHuman: ~Nazca - can you tell our other Magento Commerce customers when your case took place?
~Nazca: Sure. It was afternoon, on October 24th.
GetHuman: Did you reach out to Magento Commerce, and if so, how?
GetHuman: And which of these common Magento Commerce customer issues best describes the reason you wanted to talk to them?
(Shows ~Nazca a list of common Magento Commerce problems)
~Nazca: "Returns" was why I was trying to call.
~Nazca's review of Magento Commerce customer service
GetHuman: So how would you sum up your experience for GetHuman's Magento Commerce customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nazca: I had to find their phone number by looking up who registered the domain name. They seem to be affiliated with varien.com**Without purchasing there enterprise addition (which offers a measly two extra features than their free edition) they will refuse to give you any support whatsoever. I even offered to pay them for their time. Because of the horrible support, the empty user forums on their website, and the constant problems with the magento script I decided to use a different shopping cart system.
GetHuman: Let's quantify your experience contacting Magento Commerce. On a scale of 1 to 5, how easy is it go get help on a Magento Commerce problem?
~Nazca: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nazca: I'd give them a four out of five on communication.
GetHuman: And what about Magento Commerce's ability to quickly and effectively address your problem?
~Nazca: For that I would say three out of five.
GetHuman: And finally- any advice for other Magento Commerce customers?
~Nazca: Call them early in the day or late. Don't forget any personal or account information you might need for Magento Commerce to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nazca taken from his Magento Commerce customer service problem that occurred on October 24th, 2017.