Magento Commerce: So far it has been * days and it is impossbile...
A Magento Commerce customer review by GetHuman user ~Potential Customer from November 16th, 2017
Background on ~Potential Customer's case
GetHuman: ~Potential Customer - can you tell our other Magento Commerce customers when your case took place?
~Potential Customer: Sure. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Magento Commerce, and if so, how?
GetHuman: And which of these common Magento Commerce customer issues best describes the reason you wanted to talk to them?
(Shows ~Potential Customer a list of common Magento Commerce problems)
~Potential Customer: "Change order" was why I was trying to call.
~Potential Customer's review of Magento Commerce customer service
GetHuman: So how would you sum up your experience for GetHuman's Magento Commerce customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Potential Customer: So far it has been * days and it is impossbile to get Sales or Support on the phone to to respond to an email or form submission fo information
GetHuman: Let's quantify your experience contacting Magento Commerce. On a scale of 1 to 5, how easy is it go get help on a Magento Commerce problem?
~Potential Customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Potential Customer: I'd give them a four out of five on communication.
GetHuman: And what about Magento Commerce's ability to quickly and effectively address your problem?
~Potential Customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Magento Commerce customers?
~Potential Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Magento Commerce to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Potential Customer taken from his Magento Commerce customer service problem that occurred on November 11th, 2017.