Magento Commerce: an operator answered right away, but transferre...
A Magento Commerce customer review by GetHuman user ~MookyCat from November 17th, 2017
Background on ~MookyCat's case
GetHuman: ~MookyCat - can you tell our other Magento Commerce customers when your case took place?
~MookyCat: Yup. It was late at night, on November 9th.
GetHuman: Did you reach out to Magento Commerce, and if so, how?
GetHuman: And which of these common Magento Commerce customer issues best describes the reason you wanted to talk to them?
(Shows ~MookyCat a list of common Magento Commerce problems)
~MookyCat: "Complaint" was why I was trying to call.
~MookyCat's review of Magento Commerce customer service
GetHuman: So how would you sum up your experience for GetHuman's Magento Commerce customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MookyCat: an operator answered right away, but transferred me to a phone tree. I picked "magentoGo" and reached a wait message, that within ** seconds transferred me to a general voice mail box, which states "Someone will get back with you."
GetHuman: Let's quantify your experience contacting Magento Commerce. On a scale of 1 to 5, how easy is it go get help on a Magento Commerce problem?
~MookyCat: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MookyCat: I'd give them a one out of five on communication.
GetHuman: And what about Magento Commerce's ability to quickly and effectively address your problem?
~MookyCat: For that I would say one out of five.
GetHuman: And finally- any advice for other Magento Commerce customers?
~MookyCat: Call them early in the day or late. Don't forget any personal or account information you might need for Magento Commerce to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MookyCat taken from his Magento Commerce customer service problem that occurred on November 9th, 2017.