Mail.com: After being on hold "forever" a recorded voice...
A Mail.com customer review by GetHuman user ~Black Bart from November 3rd, 2017
Background on ~Black Bart's case
GetHuman: ~Black Bart - can you tell our other Mail.com customers when your case took place?
~Black Bart: Yes I can. It was middle of the night, on October 27th.
GetHuman: Did you reach out to Mail.com, and if so, how?
GetHuman: And which of these common Mail.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Black Bart a list of common Mail.com problems)
~Black Bart: "Setup service" was why I was trying to call.
~Black Bart's review of Mail.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Mail.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Black Bart: After being on hold "forever" a recorded voice informed me that, due to high call volume, my call was being terminated. Click.
GetHuman: Let's quantify your experience contacting Mail.com. On a scale of 1 to 5, how easy is it go get help on a Mail.com problem?
~Black Bart: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Black Bart: I'd give them a one out of five on communication.
GetHuman: And what about Mail.com's ability to quickly and effectively address your problem?
~Black Bart: For that I would say four out of five.
GetHuman: And finally- any advice for other Mail.com customers?
~Black Bart: Call them early in the day or late. Don't forget any personal or account information you might need for Mail.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Black Bart taken from his Mail.com customer service problem that occurred on October 27th, 2017.