Mail.com: Lost more than ** years of mail after they "upg...
A Mail.com customer review by GetHuman user ~FrankB from November 6th, 2017
Background on ~FrankB's case
GetHuman: ~FrankB - can you tell our other Mail.com customers when your case took place?
~FrankB: Yeah. It was afternoon, on October 28th.
GetHuman: Did you reach out to Mail.com, and if so, how?
GetHuman: And which of these common Mail.com customer issues best describes the reason you wanted to talk to them?
(Shows ~FrankB a list of common Mail.com problems)
~FrankB: "Service problem" was why I was trying to call.
~FrankB's review of Mail.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Mail.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FrankB: Lost more than ** years of mail after they "upgraded" system.They took forever to respond,never explained why,promised to restore my mail & after * weeks told me they couldnt.I suspect they have little to no backups for their system as I contacted them within **hrs of issue happening.Do not trust them with important mail!
GetHuman: Let's quantify your experience contacting Mail.com. On a scale of 1 to 5, how easy is it go get help on a Mail.com problem?
~FrankB: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FrankB: I'd give them a one out of five on communication.
GetHuman: And what about Mail.com's ability to quickly and effectively address your problem?
~FrankB: For that I would say four out of five.
GetHuman: And finally- any advice for other Mail.com customers?
~FrankB: Call them early in the day or late. Don't forget any personal or account information you might need for Mail.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FrankB taken from his Mail.com customer service problem that occurred on October 28th, 2017.