Mail.com: My old email for recovery is no longer active...
A Mail.com customer review by GetHuman user ~OMG Really? from November 25th, 2017
Background on ~OMG Really?'s case
GetHuman: ~OMG Really? - can you tell our other Mail.com customers when your case took place?
~OMG Really?: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to Mail.com, and if so, how?
GetHuman: And which of these common Mail.com customer issues best describes the reason you wanted to talk to them?
(Shows ~OMG Really? a list of common Mail.com problems)
~OMG Really?: "Cancel service" was why I was trying to call.
~OMG Really?'s review of Mail.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Mail.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~OMG Really?: My old email for recovery is no longer active. I called to give them a new recovery email since I can not access my email. So since I have a free account I have to go in circles with an automated email reactivation that is not working. The outsourced call center reads from a script to tell me that since I don't have a premium membership they can not help me and IF I get back into my email to upgrade to premium.
GetHuman: Let's quantify your experience contacting Mail.com. On a scale of 1 to 5, how easy is it go get help on a Mail.com problem?
~OMG Really?: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~OMG Really?: I'd give them a one out of five on communication.
GetHuman: And what about Mail.com's ability to quickly and effectively address your problem?
~OMG Really?: For that I would say one out of five.
GetHuman: And finally- any advice for other Mail.com customers?
~OMG Really?: Call them early in the day or late. Don't forget any personal or account information you might need for Mail.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~OMG Really? taken from his Mail.com customer service problem that occurred on November 18th, 2017.