Mail.com: The "premium" customer support representative s...
A Mail.com customer review by GetHuman user ~wayne weston from November 11th, 2017
Background on ~wayne weston's case
GetHuman: ~wayne weston - can you tell our other Mail.com customers when your case took place?
~wayne weston: Yes I can. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Mail.com, and if so, how?
GetHuman: And which of these common Mail.com customer issues best describes the reason you wanted to talk to them?
(Shows ~wayne weston a list of common Mail.com problems)
~wayne weston: "Overcharge/Strange charge" was why I was trying to call.
~wayne weston's review of Mail.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Mail.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wayne weston: The "premium" customer support representative said he had no means of contacting the "free" email department except through email. What a joke.
GetHuman: Let's quantify your experience contacting Mail.com. On a scale of 1 to 5, how easy is it go get help on a Mail.com problem?
~wayne weston: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wayne weston: I'd give them a two out of five on communication.
GetHuman: And what about Mail.com's ability to quickly and effectively address your problem?
~wayne weston: For that I would say one out of five.
GetHuman: And finally- any advice for other Mail.com customers?
~wayne weston: Call them early in the day or late. Don't forget any personal or account information you might need for Mail.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wayne weston taken from his Mail.com customer service problem that occurred on November 7th, 2017.