Mail.com: This site ***** big time. How about a regular...
A Mail.com customer review by GetHuman user ~Mail.com Gelp from November 23rd, 2017
Background on ~Mail.com Gelp's case
GetHuman: ~Mail.com Gelp - can you tell our other Mail.com customers when your case took place?
~Mail.com Gelp: Yeah. It was afternoon, on November 15th.
GetHuman: Did you reach out to Mail.com, and if so, how?
GetHuman: And which of these common Mail.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Mail.com Gelp a list of common Mail.com problems)
~Mail.com Gelp: "Change plan" was why I was trying to call.
~Mail.com Gelp's review of Mail.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Mail.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mail.com Gelp: This site ***** big time. How about a regular email site where I can get my issue across!! My email.com site has been modified and it stinks so much. I want the correct format back - not * which decides to log you out when it wants to and also not one thats impossinble to use. Please fix that piece of **** you call an email.com accout site.**Thx
GetHuman: Let's quantify your experience contacting Mail.com. On a scale of 1 to 5, how easy is it go get help on a Mail.com problem?
~Mail.com Gelp: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mail.com Gelp: I'd give them a three out of five on communication.
GetHuman: And what about Mail.com's ability to quickly and effectively address your problem?
~Mail.com Gelp: For that I would say four out of five.
GetHuman: And finally- any advice for other Mail.com customers?
~Mail.com Gelp: Call them early in the day or late. Don't forget any personal or account information you might need for Mail.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mail.com Gelp taken from his Mail.com customer service problem that occurred on November 15th, 2017.