Mail.com: they can't fix their technical issue and now ar...
A Mail.com customer review by GetHuman user ~genr jose marvin from November 15th, 2017
Background on ~genr jose marvin's case
GetHuman: ~genr jose marvin - can you tell our other Mail.com customers when your case took place?
~genr jose marvin: Yes I can. It was morning, on November 6th.
GetHuman: Did you reach out to Mail.com, and if so, how?
GetHuman: And which of these common Mail.com customer issues best describes the reason you wanted to talk to them?
(Shows ~genr jose marvin a list of common Mail.com problems)
~genr jose marvin: "Cancel service" was why I was trying to call.
~genr jose marvin's review of Mail.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Mail.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~genr jose marvin: they can't fix their technical issue and now are trying to bill me monthly for annual service. This is *.*x the annual fee. a real scam and no help given.
GetHuman: Let's quantify your experience contacting Mail.com. On a scale of 1 to 5, how easy is it go get help on a Mail.com problem?
~genr jose marvin: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~genr jose marvin: I'd give them a one out of five on communication.
GetHuman: And what about Mail.com's ability to quickly and effectively address your problem?
~genr jose marvin: For that I would say one out of five.
GetHuman: And finally- any advice for other Mail.com customers?
~genr jose marvin: Call them early in the day or late. Don't forget any personal or account information you might need for Mail.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~genr jose marvin taken from his Mail.com customer service problem that occurred on November 6th, 2017.