Mass Health Connector: All of the "press X" options are useless, since...
A Mass Health Connector customer review by GetHuman user ~jcjc1956 from November 26th, 2017
Background on ~jcjc1956's case
GetHuman: ~jcjc1956 - can you tell our other Mass Health Connector customers when your case took place?
~jcjc1956: Yeah. It was morning, on November 23rd.
GetHuman: Did you reach out to Mass Health Connector, and if so, how?
GetHuman: And which of these common Mass Health Connector customer issues best describes the reason you wanted to talk to them?
(Shows ~jcjc1956 a list of common Mass Health Connector problems)
~jcjc1956: "None of those really matches why I wanted to call Mass Health Connector that day." was why I was trying to call.
~jcjc1956's review of Mass Health Connector customer service
GetHuman: So how would you sum up your experience for GetHuman's Mass Health Connector customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jcjc1956: All of the "press X" options are useless, since open enrollment is OVER. No options for billing issues (my payments to MA Connector not being sent to BC*BS). On hold ** minutes, then call answered... and person hung up.
GetHuman: Let's quantify your experience contacting Mass Health Connector. On a scale of 1 to 5, how easy is it go get help on a Mass Health Connector problem?
~jcjc1956: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jcjc1956: I'd give them a four out of five on communication.
GetHuman: And what about Mass Health Connector's ability to quickly and effectively address your problem?
~jcjc1956: For that I would say one out of five.
GetHuman: And finally- any advice for other Mass Health Connector customers?
~jcjc1956: Call them early in the day or late. Don't forget any personal or account information you might need for Mass Health Connector to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jcjc1956 taken from his Mass Health Connector customer service problem that occurred on November 23rd, 2017.