Mass Health Connector: I enrolled in insurance through the Mass Health...
A Mass Health Connector customer review by GetHuman user ~cammack from November 26th, 2017
Background on ~cammack's case
GetHuman: ~cammack - can you tell our other Mass Health Connector customers when your case took place?
~cammack: Yes. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Mass Health Connector, and if so, how?
GetHuman: And which of these common Mass Health Connector customer issues best describes the reason you wanted to talk to them?
(Shows ~cammack a list of common Mass Health Connector problems)
~cammack: "None of those really matches why I wanted to call Mass Health Connector that day." was why I was trying to call.
~cammack's review of Mass Health Connector customer service
GetHuman: So how would you sum up your experience for GetHuman's Mass Health Connector customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cammack: I enrolled in insurance through the Mass Health Connector for Jan ****. It has been a nightmare! It started off with my first months premium being cashed at my bank on ******** for coverage to start on ********. Even though the check was cashed, BCBS received no info on me until mid Feb! I made ***'s of calls to correct this problem. I had to cancel all dr appointments and pay cash for all meds in Jan. After many calls and in Mid Feb I was told after asking, that they would begin my coverage Feb * ****. I did want nor felt should have to pay for coverage in January that I did not have. It is now Feb **** and I received my ****-A. It is incorrect, wrong months listed and not all months are listed that I had payed for coverage. I cannot do my taxes. My providers are not being paid, it is a mess!!! I highly advice against using The Mass Health Connector!
GetHuman: Let's quantify your experience contacting Mass Health Connector. On a scale of 1 to 5, how easy is it go get help on a Mass Health Connector problem?
~cammack: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cammack: I'd give them a one out of five on communication.
GetHuman: And what about Mass Health Connector's ability to quickly and effectively address your problem?
~cammack: For that I would say four out of five.
GetHuman: And finally- any advice for other Mass Health Connector customers?
~cammack: Call them early in the day or late. Don't forget any personal or account information you might need for Mass Health Connector to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cammack taken from his Mass Health Connector customer service problem that occurred on November 23rd, 2017.