Mass Health Connector: System really is so bad.waiting time is torture...
A Mass Health Connector customer review by GetHuman user GetHuman-378590 from November 26th, 2017
Background on GetHuman-378590's case
GetHuman: GetHuman-378590 - can you tell our other Mass Health Connector customers when your case took place?
GetHuman-378590: Yes I can. It was evening, on November 20th.
GetHuman: Did you reach out to Mass Health Connector, and if so, how?
GetHuman: And which of these common Mass Health Connector customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-378590 a list of common Mass Health Connector problems)
GetHuman-378590: "None of those really matches why I wanted to call Mass Health Connector that day." was why I was trying to call.
GetHuman-378590's review of Mass Health Connector customer service
GetHuman: So how would you sum up your experience for GetHuman's Mass Health Connector customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-378590: System really is so bad.waiting time is torture. No help with emergency situation. Supervisors suppose to call back never did. They really don't care about people. Computer is down a lot and make u called back again and again. Nightmare that I have to deal with them. Still my problem is not solved. Called * times in two weeks each time is about * hr. Still they say computer won't allow me to pick a plan my husband is out of medication could kill his liver anytime. Can't get refill cause their system is messed up. Supervisor suppose to call me back to help solve this issue waited a week still no calls.
GetHuman: Let's quantify your experience contacting Mass Health Connector. On a scale of 1 to 5, how easy is it go get help on a Mass Health Connector problem?
GetHuman-378590: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-378590: I'd give them a three out of five on communication.
GetHuman: And what about Mass Health Connector's ability to quickly and effectively address your problem?
GetHuman-378590: For that I would say two out of five.
GetHuman: And finally- any advice for other Mass Health Connector customers?
GetHuman-378590: Call them early in the day or late. Don't forget any personal or account information you might need for Mass Health Connector to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-378590 taken from his Mass Health Connector customer service problem that occurred on November 20th, 2017.