Mass Health Connector: Worst waiting time, computer was down twice I c...
A Mass Health Connector customer review by GetHuman user GetHuman-378588 from November 26th, 2017
Background on GetHuman-378588's case
GetHuman: GetHuman-378588 - can you tell our other Mass Health Connector customers when your case took place?
GetHuman-378588: Yup. It was evening, on November 20th.
GetHuman: Did you reach out to Mass Health Connector, and if so, how?
GetHuman: And which of these common Mass Health Connector customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-378588 a list of common Mass Health Connector problems)
GetHuman-378588: "None of those really matches why I wanted to call Mass Health Connector that day." was why I was trying to call.
GetHuman-378588's review of Mass Health Connector customer service
GetHuman: So how would you sum up your experience for GetHuman's Mass Health Connector customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-378588: Worst waiting time, computer was down twice I called back to pick a plan had to call back again and they said I was late for the enrollment but it was them that couldn't help me due to the computer that was down. I beg if someone could call me back because my husband is on many medication and needed refill but without an insurance plan pick out they would not refill it. Health Connector supervisor suppose to call us back in **to ** hrs since Feb.**. We waited and waited no call. Called back again today waited **min. Still the system would not be able to let me pick a plan and my husband is out of his medication. This is an emergency that if he doesn't have his medication the virus would attack his liver anytime. Service is so poorly that someone could lose their lives or be seriously ill or injured due to the poor system that Health Connector is running. I don't know when will this get better or improve in the near future. Right now is the worst.
GetHuman: Let's quantify your experience contacting Mass Health Connector. On a scale of 1 to 5, how easy is it go get help on a Mass Health Connector problem?
GetHuman-378588: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-378588: I'd give them a three out of five on communication.
GetHuman: And what about Mass Health Connector's ability to quickly and effectively address your problem?
GetHuman-378588: For that I would say one out of five.
GetHuman: And finally- any advice for other Mass Health Connector customers?
GetHuman-378588: Call them early in the day or late. Don't forget any personal or account information you might need for Mass Health Connector to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-378588 taken from his Mass Health Connector customer service problem that occurred on November 20th, 2017.