Maxwell House Coffee: dissatisfaction
A Maxwell House Coffee customer review by GetHuman user GetHuman49498 from December 7th, 2017
Background on GetHuman49498's case
GetHuman: GetHuman49498 - can you tell our other Maxwell House Coffee customers when your case took place?
GetHuman49498: Yes I can. It was evening, on December 1st.
GetHuman: Did you reach out to Maxwell House Coffee, and if so, how?
GetHuman: And which of these common Maxwell House Coffee customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman49498 a list of common Maxwell House Coffee problems)
GetHuman49498: "Product information" was why I was trying to call.
GetHuman49498's review of Maxwell House Coffee customer service
GetHuman: So how would you sum up your experience for GetHuman's Maxwell House Coffee customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman49498: dissatisfaction
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman49498: I think that you people are either crazy or think that the public is stupid enough not to notice the reduction in the ounces of your packaging. I probably wouldn't have noticed either except that there were additional packages on the shelves at the store. How many more ounces can you shave off before it isn't even a pound of coffee in a can? I have always drank Maxwell House but I think it's time to reconsider a switch...maybe even to a generic brand.
GetHuman: Let's quantify your experience contacting Maxwell House Coffee. On a scale of 1 to 5, how easy is it go get help on a Maxwell House Coffee problem?
GetHuman49498: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman49498: I'd give them a one out of five on communication.
GetHuman: And what about Maxwell House Coffee's ability to quickly and effectively address your problem?
GetHuman49498: For that I would say five out of five.
GetHuman: And finally- any advice for other Maxwell House Coffee customers?
GetHuman49498: Call them early in the day or late. Don't forget any personal or account information you might need for Maxwell House Coffee to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman49498 taken from his Maxwell House Coffee customer service problem that occurred on December 1st, 2017.