Medi-Cal: At the beginning there is a lengthy automated m...
A Medi-Cal customer review by GetHuman user GetHuman-15807 from November 24th, 2017
Background on GetHuman-15807's case
GetHuman: GetHuman-15807 - can you tell our other Medi-Cal customers when your case took place?
GetHuman-15807: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Medi-Cal, and if so, how?
GetHuman: And which of these common Medi-Cal customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-15807 a list of common Medi-Cal problems)
GetHuman-15807: "Returns" was why I was trying to call.
GetHuman-15807's review of Medi-Cal customer service
GetHuman: So how would you sum up your experience for GetHuman's Medi-Cal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-15807: At the beginning there is a lengthy automated message system, but was able to get through it fairly quickly and talk with someone
GetHuman: Let's quantify your experience contacting Medi-Cal. On a scale of 1 to 5, how easy is it go get help on a Medi-Cal problem?
GetHuman-15807: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-15807: I'd give them a five out of five on communication.
GetHuman: And what about Medi-Cal's ability to quickly and effectively address your problem?
GetHuman-15807: For that I would say five out of five.
GetHuman: And finally- any advice for other Medi-Cal customers?
GetHuman-15807: Call them early in the day or late. Don't forget any personal or account information you might need for Medi-Cal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-15807 taken from his Medi-Cal customer service problem that occurred on November 18th, 2017.