Medi-Cal: She says its just the "billing" department and...
A Medi-Cal customer review by GetHuman user ~TheGem from November 27th, 2017
Background on ~TheGem's case
GetHuman: ~TheGem - can you tell our other Medi-Cal customers when your case took place?
~TheGem: Yup. It was afternoon, on November 19th.
GetHuman: Did you reach out to Medi-Cal, and if so, how?
GetHuman: And which of these common Medi-Cal customer issues best describes the reason you wanted to talk to them?
(Shows ~TheGem a list of common Medi-Cal problems)
~TheGem: "Cancel order" was why I was trying to call.
~TheGem's review of Medi-Cal customer service
GetHuman: So how would you sum up your experience for GetHuman's Medi-Cal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TheGem: She says its just the "billing" department and couldn't help me. The * she gave me is the one that literally hangs up on you* no option to wait.
GetHuman: Let's quantify your experience contacting Medi-Cal. On a scale of 1 to 5, how easy is it go get help on a Medi-Cal problem?
~TheGem: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TheGem: I'd give them a two out of five on communication.
GetHuman: And what about Medi-Cal's ability to quickly and effectively address your problem?
~TheGem: For that I would say three out of five.
GetHuman: And finally- any advice for other Medi-Cal customers?
~TheGem: Call them early in the day or late. Don't forget any personal or account information you might need for Medi-Cal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TheGem taken from his Medi-Cal customer service problem that occurred on November 19th, 2017.