Medi-Cal: long wait on hold
Background on GetHuman21083's case
GetHuman: GetHuman21083 - can you tell our other Medi-Cal customers when your case took place?
GetHuman21083: Yeah. It was morning, on November 25th.
GetHuman: Did you reach out to Medi-Cal, and if so, how?
GetHuman: And which of these common Medi-Cal customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman21083 a list of common Medi-Cal problems)
GetHuman21083: "Cancel order" was why I was trying to call.
GetHuman21083's review of Medi-Cal customer service
GetHuman: So how would you sum up your experience for GetHuman's Medi-Cal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman21083: long wait on hold
GetHuman: Let's quantify your experience contacting Medi-Cal. On a scale of 1 to 5, how easy is it go get help on a Medi-Cal problem?
GetHuman21083: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman21083: I'd give them a four out of five on communication.
GetHuman: And what about Medi-Cal's ability to quickly and effectively address your problem?
GetHuman21083: For that I would say five out of five.
GetHuman: And finally- any advice for other Medi-Cal customers?
GetHuman21083: Call them early in the day or late. Don't forget any personal or account information you might need for Medi-Cal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman21083 taken from his Medi-Cal customer service problem that occurred on November 25th, 2017.