Megabus: As I am writing this my daughter is stuck on I...

A Megabus customer review by GetHuman user ~Sherry from November 27th, 2017

Background on ~Sherry's case

GetHuman: ~Sherry - can you tell our other Megabus customers when your case took place?
~Sherry: Yeah. It was morning, on November 20th.
GetHuman: Did you reach out to Megabus, and if so, how?
~Sherry: I used the 877-462-6342 number I found for on the GetHuman Megabus customer phone number page I was on: Megabus Customer Service Phone Number
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~Sherry a list of common Megabus problems)
~Sherry: "Refund Booking" was why I was trying to call.

~Sherry's review of Megabus customer service

GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sherry: As I am writing this my daughter is stuck on I ** for the last * hours. Have spoken to * agents and except for the second call, they acted like they were doing me a favor by giving me any information, were abrupt, rude, and couldn't wait to get off the phone. I was strident too, but I am the one with a ** yr. old stuck on the interstate and they are supposedly "customer service" representatives. Except for the last one, they did not even have the necessary information about the status of the bus. The first guy wanted all the details of the bus from me and when I had to get on the another phone with my daughter to get all the necessary information, threatened that he could not hold but one minute for me to get the info from her.
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~Sherry: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sherry: I'd give them a four out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~Sherry: For that I would say one out of five.
GetHuman: And finally- any advice for other Megabus customers?
~Sherry: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sherry taken from his Megabus customer service problem that occurred on November 20th, 2017.

Megabus

2.08 of 5 stars | 229 reviews

~Sherry's Megabus Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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