Megabus: I paid $**.** round trip from DC - NY * NY - DC...

A Megabus customer review by GetHuman user GetHuman-341665 from November 23rd, 2017

Background on GetHuman-341665's case

GetHuman: GetHuman-341665 - can you tell our other Megabus customers when your case took place?
GetHuman-341665: Yes I can. It was morning, on November 15th.
GetHuman: Did you reach out to Megabus, and if so, how?
GetHuman-341665: I used the 877-462-6342 number I found for on the GetHuman Megabus customer phone number page I was on: Megabus Customer Service Phone Number
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-341665 a list of common Megabus problems)
GetHuman-341665: "Change Booking" was why I was trying to call.

GetHuman-341665's review of Megabus customer service

GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-341665: I paid $**.** round trip from DC - NY * NY - DC. Paid *$* for reserved seats. From DC - NY the first shift driver said his shift is over so he stopped out of nowhere and told us to wait ** min. But the next shift driver didn't pick up his **** phone and came one hour late. He doesn't feel sorry about it. on our way to NY, there was a lot of traffic . left DC at *:**pm arrived NY with the *nd driver at **:**pm. The regular drive time is *hours and **min. but it took us *hours and ** min. On my way back to dc. the bus came * hour late. departure time was *:**am. it was fukcing raining outside and the bust came late after * hour. *:**pm. I got a refund of $** dollars for dc to ny. But not the NY to dc because it is only * hour late. they don't accept * hour late. **** you megabus
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
GetHuman-341665: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-341665: I'd give them a three out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
GetHuman-341665: For that I would say two out of five.
GetHuman: And finally- any advice for other Megabus customers?
GetHuman-341665: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-341665 taken from his Megabus customer service problem that occurred on November 15th, 2017.

Megabus

2.08 of 5 stars | 229 reviews

GetHuman-341665's Megabus Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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