Metlife Dental: Horrible phone tree. Very unclear instructions...
A Metlife Dental customer review by GetHuman user ~SickofMetlife from November 24th, 2017
Background on ~SickofMetlife's case
GetHuman: ~SickofMetlife - can you tell our other Metlife Dental customers when your case took place?
~SickofMetlife: Yes I can. It was evening, on November 18th.
GetHuman: Did you reach out to Metlife Dental, and if so, how?
GetHuman: And which of these common Metlife Dental customer issues best describes the reason you wanted to talk to them?
(Shows ~SickofMetlife a list of common Metlife Dental problems)
~SickofMetlife: "Make/Chase a claim" was why I was trying to call.
~SickofMetlife's review of Metlife Dental customer service
GetHuman: So how would you sum up your experience for GetHuman's Metlife Dental customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SickofMetlife: Horrible phone tree. Very unclear instructions if you need to reach a live person. They do not want you to waste their time.
GetHuman: Let's quantify your experience contacting Metlife Dental. On a scale of 1 to 5, how easy is it go get help on a Metlife Dental problem?
~SickofMetlife: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SickofMetlife: I'd give them a one out of five on communication.
GetHuman: And what about Metlife Dental's ability to quickly and effectively address your problem?
~SickofMetlife: For that I would say four out of five.
GetHuman: And finally- any advice for other Metlife Dental customers?
~SickofMetlife: Call them early in the day or late. Don't forget any personal or account information you might need for Metlife Dental to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SickofMetlife taken from his Metlife Dental customer service problem that occurred on November 18th, 2017.