I have MetLife Dental through Home Depot. They...
A Metlife Dental customer review by GetHuman user ~cindygayle from November 3rd, 2017
Background on ~cindygayle's case
GetHuman: ~cindygayle - can you tell our other Metlife Dental customers when your case took place?
~cindygayle: Yes I can. It was evening, on October 31st.
GetHuman: Did you reach out to Metlife Dental, and if so, how?
GetHuman: And which of these common Metlife Dental customer issues best describes the reason you wanted to talk to them?
(Shows ~cindygayle a list of common Metlife Dental problems)
~cindygayle: "Renew Insurance" was why I was trying to call.
~cindygayle's review of Metlife Dental customer service
GetHuman: So how would you sum up your experience for GetHuman's Metlife Dental customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cindygayle: I have MetLife Dental through Home Depot. They denied my claim for fillings, stating that according to their records, I had a full denture. The dentist sent a letter, stating he had used an incorrect code, so not MetLife's fault. They reviewed it again, and sent me an email saying check was MAILED on **********. On **********, I called customer service as I had not received check. They said it takes ** to ** business days, and to call back if not received by the **th. On **********, I called stating I still hadn't received the check. They offered to stop payment and issue another and I would have to wait still another ** to ** business days. The mail doesn't take THAT long, even if coming across the US.
GetHuman: Let's quantify your experience contacting Metlife Dental. On a scale of 1 to 5, how easy is it go get help on a Metlife Dental problem?
~cindygayle: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cindygayle: I'd give them a one out of five on communication.
GetHuman: And what about Metlife Dental's ability to quickly and effectively address your problem?
~cindygayle: For that I would say four out of five.
GetHuman: And finally- any advice for other Metlife Dental customers?
~cindygayle: Call them early in the day or late. Don't forget any personal or account information you might need for Metlife Dental to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cindygayle taken from his Metlife Dental customer service problem that occurred on October 31st, 2017.