Metlife Dental: I have been trying to reach a representative to...
A Metlife Dental customer review by GetHuman user ~Hidental from November 26th, 2017
Background on ~Hidental's case
GetHuman: ~Hidental - can you tell our other Metlife Dental customers when your case took place?
~Hidental: Yes. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Metlife Dental, and if so, how?
GetHuman: And which of these common Metlife Dental customer issues best describes the reason you wanted to talk to them?
(Shows ~Hidental a list of common Metlife Dental problems)
~Hidental: "Update account information" was why I was trying to call.
~Hidental's review of Metlife Dental customer service
GetHuman: So how would you sum up your experience for GetHuman's Metlife Dental customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hidental: I have been trying to reach a representative to get a break down on dental coverage after many attempts and being told it could not be processed, have very limited info on the patient. Just wanted to speak to a rep and it took a very long time. Finally getting contact with a rep they speak to me as if I should know the coverage info. Well if I did I wouldn't be calling now would I. Not helpful at all.
GetHuman: Let's quantify your experience contacting Metlife Dental. On a scale of 1 to 5, how easy is it go get help on a Metlife Dental problem?
~Hidental: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hidental: I'd give them a two out of five on communication.
GetHuman: And what about Metlife Dental's ability to quickly and effectively address your problem?
~Hidental: For that I would say five out of five.
GetHuman: And finally- any advice for other Metlife Dental customers?
~Hidental: Call them early in the day or late. Don't forget any personal or account information you might need for Metlife Dental to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hidental taken from his Metlife Dental customer service problem that occurred on November 23rd, 2017.