Metlife Dental: MetLife has outsourced all of their calls and t...
A Metlife Dental customer review by GetHuman user GetHuman-316497 from November 26th, 2017
Background on GetHuman-316497's case
GetHuman: GetHuman-316497 - can you tell our other Metlife Dental customers when your case took place?
GetHuman-316497: Yeah. It was afternoon, on November 24th.
GetHuman: Did you reach out to Metlife Dental, and if so, how?
GetHuman: And which of these common Metlife Dental customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-316497 a list of common Metlife Dental problems)
GetHuman-316497: "Renew coverage" was why I was trying to call.
GetHuman-316497's review of Metlife Dental customer service
GetHuman: So how would you sum up your experience for GetHuman's Metlife Dental customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-316497: MetLife has outsourced all of their calls and this year no one ever answers the call when you are on hold and no one ever calls you back when you leave your number. Working in a dental office we need answers readily in many instances and this insurance company is never available. It's too bad Aetna isn't everyone's insurer. They always answer their calls and most of their reps speak English!!!!!!
GetHuman: Let's quantify your experience contacting Metlife Dental. On a scale of 1 to 5, how easy is it go get help on a Metlife Dental problem?
GetHuman-316497: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-316497: I'd give them a five out of five on communication.
GetHuman: And what about Metlife Dental's ability to quickly and effectively address your problem?
GetHuman-316497: For that I would say one out of five.
GetHuman: And finally- any advice for other Metlife Dental customers?
GetHuman-316497: Call them early in the day or late. Don't forget any personal or account information you might need for Metlife Dental to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-316497 taken from his Metlife Dental customer service problem that occurred on November 24th, 2017.