Metlife - Home Loans: Horrible wait time - no acknowledgement of lon...
A Metlife - Home Loans customer review by GetHuman user ~unhappy with loan sale from November 2nd, 2017
Background on ~unhappy with loan sale's case
GetHuman: ~unhappy with loan sale - can you tell our other Metlife - Home Loans customers when your case took place?
~unhappy with loan sale: Yes. It was morning, on October 30th.
GetHuman: Did you reach out to Metlife - Home Loans, and if so, how?
GetHuman: And which of these common Metlife - Home Loans customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy with loan sale a list of common Metlife - Home Loans problems)
~unhappy with loan sale: "None of those really matches why I wanted to call Metlife - Home Loans that day." was why I was trying to call.
~unhappy with loan sale's review of Metlife - Home Loans customer service
GetHuman: So how would you sum up your experience for GetHuman's Metlife - Home Loans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy with loan sale: Horrible wait time - no acknowledgement of long wait - website customer service is even worse - have to submit TONS of personal information* character limit of *** characters - it you go over, you get a warning after the fact, but then even after deleting relevant info, message isn't sent anyway. INCREDIBLY DIFFICULT TO REACH THIS COMPANY. Previous bank was MUCH MUCH better - AND unlike Metlife, sends correspondence out on time!
GetHuman: Let's quantify your experience contacting Metlife - Home Loans. On a scale of 1 to 5, how easy is it go get help on a Metlife - Home Loans problem?
~unhappy with loan sale: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy with loan sale: I'd give them a five out of five on communication.
GetHuman: And what about Metlife - Home Loans's ability to quickly and effectively address your problem?
~unhappy with loan sale: For that I would say five out of five.
GetHuman: And finally- any advice for other Metlife - Home Loans customers?
~unhappy with loan sale: Call them early in the day or late. Don't forget any personal or account information you might need for Metlife - Home Loans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy with loan sale taken from his Metlife - Home Loans customer service problem that occurred on October 30th, 2017.