Metro PCS: I called this number to change my phone number...
A Metro PCS customer review by GetHuman user ~JordenBelle from November 4th, 2017
Background on ~JordenBelle's case
GetHuman: ~JordenBelle - can you tell our other Metro PCS customers when your case took place?
~JordenBelle: Yeah. It was afternoon, on October 29th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~JordenBelle a list of common Metro PCS problems)
~JordenBelle: "Account access" was why I was trying to call.
~JordenBelle's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JordenBelle: I called this number to change my phone number and in the past just stay quiet while the recording asks you to say what option you are calling about and it used to end up going to customer service-NOW it says try again later or check out the website. I'll try the other metro pcs number b*c phone customer service w* them has always been quick and easy until this time.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~JordenBelle: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JordenBelle: I'd give them a one out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~JordenBelle: For that I would say three out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~JordenBelle: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JordenBelle taken from his Metro PCS customer service problem that occurred on October 29th, 2017.