Metro PCS: Ms. Ivory is the ABSOLUTELY WORST employee ever...
A Metro PCS customer review by GetHuman user ~AVOID METRO PCS from November 22nd, 2017
Background on ~AVOID METRO PCS's case
GetHuman: ~AVOID METRO PCS - can you tell our other Metro PCS customers when your case took place?
~AVOID METRO PCS: Yup. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~AVOID METRO PCS a list of common Metro PCS problems)
~AVOID METRO PCS: "Lost phone" was why I was trying to call.
~AVOID METRO PCS's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AVOID METRO PCS: Ms. Ivory is the ABSOLUTELY WORST employee ever. LIED REPEATEDLY, didn't do what was asked, didn't respond to complaints, put me on hold forever w*o getting back, wouldn't escalate my call, TOTALLY INCOMPETENT. BOYCOTT METRO PCS. RIP-OFF I always paid my bills on time, and they still turned off my phone.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~AVOID METRO PCS: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AVOID METRO PCS: I'd give them a three out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~AVOID METRO PCS: For that I would say two out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~AVOID METRO PCS: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AVOID METRO PCS taken from his Metro PCS customer service problem that occurred on November 14th, 2017.