Metro PCS: Unable to help. Not willing to help. Worst cust...
A Metro PCS customer review by GetHuman user ~beaktime from November 22nd, 2017
Background on ~beaktime's case
GetHuman: ~beaktime - can you tell our other Metro PCS customers when your case took place?
~beaktime: Yes I can. It was morning, on November 21st.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~beaktime a list of common Metro PCS problems)
~beaktime: "Setup service" was why I was trying to call.
~beaktime's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~beaktime: Unable to help. Not willing to help. Worst customer service ever. *My texting is not working consistently on both of my phones. The customer service rep continually told me the problem was that people were probably not adding an area code. I explained that they are since they are not even in the same state. She insisted that this was the problem.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~beaktime: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~beaktime: I'd give them a three out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~beaktime: For that I would say two out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~beaktime: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~beaktime taken from his Metro PCS customer service problem that occurred on November 21st, 2017.