Metro PCS: Unreasonably long wait for supervisor, as Ms. I...
A Metro PCS customer review by GetHuman user ~NEVER use Metro PCS from November 22nd, 2017
Background on ~NEVER use Metro PCS's case
GetHuman: ~NEVER use Metro PCS - can you tell our other Metro PCS customers when your case took place?
~NEVER use Metro PCS: Yes I can. It was late at night, on November 13th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~NEVER use Metro PCS a list of common Metro PCS problems)
~NEVER use Metro PCS: "Payment Arrangement" was why I was trying to call.
~NEVER use Metro PCS's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NEVER use Metro PCS: Unreasonably long wait for supervisor, as Ms. Ivory ***% INCOMPETENT LIAR. Refused to respond to any issues, and purposely disconnected me when asked for boss. Worst co ever.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~NEVER use Metro PCS: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NEVER use Metro PCS: I'd give them a three out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~NEVER use Metro PCS: For that I would say four out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~NEVER use Metro PCS: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NEVER use Metro PCS taken from his Metro PCS customer service problem that occurred on November 13th, 2017.