Metrobank: Absolutely horrible handling of any problems I...
A Metrobank customer review by GetHuman user ~rhysmom from November 12th, 2017
Background on ~rhysmom's case
GetHuman: ~rhysmom - can you tell our other Metrobank customers when your case took place?
~rhysmom: Yeah. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Metrobank, and if so, how?
GetHuman: And which of these common Metrobank customer issues best describes the reason you wanted to talk to them?
(Shows ~rhysmom a list of common Metrobank problems)
~rhysmom: "Statement Request" was why I was trying to contact.
~rhysmom's review of Metrobank customer service
GetHuman: So how would you sum up your experience for GetHuman's Metrobank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rhysmom: Absolutely horrible handling of any problems I've had. They always refuse to acknowledge what occurred, blame me for not understanding something, and refuse to answer any questions. Will be closing my account with them ASAP.
GetHuman: Let's quantify your experience contacting Metrobank. On a scale of 1 to 5, how easy is it go get help on a Metrobank problem?
~rhysmom: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rhysmom: I'd give them a one out of five on communication.
GetHuman: And what about Metrobank's ability to quickly and effectively address your problem?
~rhysmom: For that I would say one out of five.
GetHuman: And finally- any advice for other Metrobank customers?
~rhysmom: Call them early in the day or late. Don't forget any personal or account information you might need for Metrobank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rhysmom taken from his Metrobank customer service problem that occurred on November 11th, 2017.