Metrobank: i called in today ********** to report a stolen...
A Metrobank customer review by GetHuman user ~anonymous from October 31st, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Metrobank customers when your case took place?
~anonymous: Sure. It was afternoon, on October 23rd.
GetHuman: Did you reach out to Metrobank, and if so, how?
GetHuman: And which of these common Metrobank customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Metrobank problems)
~anonymous: "Overcharge on Account" was why I was trying to contact.
~anonymous's review of Metrobank customer service
GetHuman: So how would you sum up your experience for GetHuman's Metrobank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: i called in today ********** to report a stolen card. it was a cash card issued by my husbands' company for their payroll. i was asked for the account number in which we cant provide anymore coz the card was already stolen. i provided all the personal info needed but Rita, the advisor said that she wont be able to block the card since we dont know the acct number. the problem is there is money in the acct & if the card is not blocked immediately, there is a chance that the person who got his card can withdraw the money. horrible customer service experience.
GetHuman: Let's quantify your experience contacting Metrobank. On a scale of 1 to 5, how easy is it go get help on a Metrobank problem?
~anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Metrobank's ability to quickly and effectively address your problem?
~anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Metrobank customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Metrobank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Metrobank customer service problem that occurred on October 23rd, 2017.