I opened my metrobank account on the branch nea...
A Metrobank customer review by GetHuman user ~Vice from November 5th, 2017
Background on ~Vice's case
GetHuman: ~Vice - can you tell our other Metrobank customers when your case took place?
~Vice: Yes. It was morning, on November 1st.
GetHuman: Did you reach out to Metrobank, and if so, how?
GetHuman: And which of these common Metrobank customer issues best describes the reason you wanted to talk to them?
(Shows ~Vice a list of common Metrobank problems)
~Vice: "Setup an account" was why I was trying to contact.
~Vice's review of Metrobank customer service
GetHuman: So how would you sum up your experience for GetHuman's Metrobank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Vice: I opened my metrobank account on the branch near Mall of Asia with atm and online banking. They told me the online personal banking password will be emailed to me. After * weeks and several followups (I can send to anyone the email trail of my followups), I finally got my password. Forgot to mention, the ATM that was mailed to me has wrong name on the ATM card itself. I request the ATM card to be corrected - another * week. bottomline - closing my newly opened account once I get back to Philippines.
GetHuman: Let's quantify your experience contacting Metrobank. On a scale of 1 to 5, how easy is it go get help on a Metrobank problem?
~Vice: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Vice: I'd give them a one out of five on communication.
GetHuman: And what about Metrobank's ability to quickly and effectively address your problem?
~Vice: For that I would say two out of five.
GetHuman: And finally- any advice for other Metrobank customers?
~Vice: Call them early in the day or late. Don't forget any personal or account information you might need for Metrobank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Vice taken from his Metrobank customer service problem that occurred on November 1st, 2017.