Microsoft - Tech Support: * hours on the phone, never resolved my issue...

A Microsoft - Tech Support customer review by GetHuman user ~Charlie P from November 25th, 2017

Background on ~Charlie P's case

GetHuman: ~Charlie P - can you tell our other Microsoft - Tech Support customers when your case took place?
~Charlie P: Yup. It was morning, on November 21st.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
~Charlie P: I used the 877-696-7786 number I found for on the GetHuman Microsoft - Tech Support customer phone number page I was on: Microsoft - Tech Support Customer Service Phone Number
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Charlie P a list of common Microsoft - Tech Support problems)
~Charlie P: "Update Account Information" was why I was trying to call.

~Charlie P's review of Microsoft - Tech Support customer service

GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Charlie P: * hours on the phone, never resolved my issue. I had to research the web and fix it myself. Tech support repeatedly disconnected from my computer and mysteriously became unavailable including supervisors! Specifically a Supervisor named Dennis had Tech support employee Nina V tell me the name of Dennis' Supervisor was confidential information and she could not provide his supervisors name to me. That one way to stay out of trouble with your boss!
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~Charlie P: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Charlie P: I'd give them a four out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~Charlie P: For that I would say five out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~Charlie P: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Charlie P taken from his Microsoft - Tech Support customer service problem that occurred on November 21st, 2017.

Microsoft - Tech Support

2.20 of 5 stars | 301 reviews

~Charlie P's Microsoft - Tech Support Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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