NCSoft requests that you leave a message and th...
A NCSoft customer review by GetHuman user ~Reviewer45 from November 20th, 2017
Background on ~Reviewer45's case
GetHuman: ~Reviewer45 - can you tell our other NCSoft customers when your case took place?
~Reviewer45: Yes I can. It was evening, on November 12th.
GetHuman: Did you reach out to NCSoft, and if so, how?
GetHuman: And which of these common NCSoft customer issues best describes the reason you wanted to talk to them?
(Shows ~Reviewer45 a list of common NCSoft problems)
~Reviewer45: "Track order" was why I was trying to call.
~Reviewer45's review of NCSoft customer service
GetHuman: So how would you sum up your experience for GetHuman's NCSoft customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Reviewer45: NCSoft requests that you leave a message and that they will call you back (so that they can screen you) and that if you need any other help (including account help) to contact them through their other support channels (email)
GetHuman: Let's quantify your experience contacting NCSoft. On a scale of 1 to 5, how easy is it go get help on a NCSoft problem?
~Reviewer45: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Reviewer45: I'd give them a one out of five on communication.
GetHuman: And what about NCSoft's ability to quickly and effectively address your problem?
~Reviewer45: For that I would say four out of five.
GetHuman: And finally- any advice for other NCSoft customers?
~Reviewer45: Call them early in the day or late. Don't forget any personal or account information you might need for NCSoft to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Reviewer45 taken from his NCSoft customer service problem that occurred on November 12th, 2017.