NCSoft: its been * days and still no resolution, my acc...

A NCSoft customer review by GetHuman user ~Unhappy from November 12th, 2017

Background on ~Unhappy's case

GetHuman: ~Unhappy - can you tell our other NCSoft customers when your case took place?
~Unhappy: Yup. It was evening, on November 6th.
GetHuman: Did you reach out to NCSoft, and if so, how?
~Unhappy: I used the 866-367-9516 number I found for on the GetHuman NCSoft customer phone number page I was on: NCSoft Customer Service Phone Number
GetHuman: And which of these common NCSoft customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy a list of common NCSoft problems)
~Unhappy: "Cancel order" was why I was trying to call.

~Unhappy's review of NCSoft customer service

GetHuman: So how would you sum up your experience for GetHuman's NCSoft customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy: its been * days and still no resolution, my account was hacked and email address changed.*I can't play and they are looking into it, can't do any of the things they suggested because its all tied to my email address.
GetHuman: Let's quantify your experience contacting NCSoft. On a scale of 1 to 5, how easy is it go get help on a NCSoft problem?
~Unhappy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy: I'd give them a two out of five on communication.
GetHuman: And what about NCSoft's ability to quickly and effectively address your problem?
~Unhappy: For that I would say five out of five.
GetHuman: And finally- any advice for other NCSoft customers?
~Unhappy: Call them early in the day or late. Don't forget any personal or account information you might need for NCSoft to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy taken from his NCSoft customer service problem that occurred on November 6th, 2017.


2.33 of 5 stars | 23 reviews

~Unhappy's NCSoft Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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