NCSoft: for a start **** minutes and counting for a rea...
A NCSoft customer review by GetHuman user ~macca1050 from November 19th, 2017
Background on ~macca1050's case
GetHuman: ~macca1050 - can you tell our other NCSoft customers when your case took place?
~macca1050: Yes I can. It was evening, on November 16th.
GetHuman: Did you reach out to NCSoft, and if so, how?
GetHuman: And which of these common NCSoft customer issues best describes the reason you wanted to talk to them?
(Shows ~macca1050 a list of common NCSoft problems)
~macca1050: "Technical support" was why I was trying to call.
~macca1050's review of NCSoft customer service
GetHuman: So how would you sum up your experience for GetHuman's NCSoft customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~macca1050: for a start **** minutes and counting for a reasonable response not **, (** mins being the maximum answer allowed). The fools have requested information I have already given them * times. Their "customer service" is clearly a * year old with an attitude working for home. I merely required a password reset, not rocket science really, get a grip.
GetHuman: Let's quantify your experience contacting NCSoft. On a scale of 1 to 5, how easy is it go get help on a NCSoft problem?
~macca1050: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~macca1050: I'd give them a one out of five on communication.
GetHuman: And what about NCSoft's ability to quickly and effectively address your problem?
~macca1050: For that I would say five out of five.
GetHuman: And finally- any advice for other NCSoft customers?
~macca1050: Call them early in the day or late. Don't forget any personal or account information you might need for NCSoft to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~macca1050 taken from his NCSoft customer service problem that occurred on November 16th, 2017.