THE METER READERS ARE LAZY & NIPSCO CUSTOMER SE...
A NIPSCO customer review by GetHuman user ~FED UP NIPSCO CUSTOMER from November 18th, 2017
Background on ~FED UP NIPSCO CUSTOMER's case
GetHuman: ~FED UP NIPSCO CUSTOMER - can you tell our other NIPSCO customers when your case took place?
~FED UP NIPSCO CUSTOMER: Yup. It was middle of the night, on November 11th.
GetHuman: Did you reach out to NIPSCO, and if so, how?
GetHuman: And which of these common NIPSCO customer issues best describes the reason you wanted to talk to them?
(Shows ~FED UP NIPSCO CUSTOMER a list of common NIPSCO problems)
~FED UP NIPSCO CUSTOMER: "Complaint" was why I was trying to call.
~FED UP NIPSCO CUSTOMER's review of NIPSCO customer service
GetHuman: So how would you sum up your experience for GetHuman's NIPSCO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FED UP NIPSCO CUSTOMER: THE METER READERS ARE LAZY & NIPSCO CUSTOMER SERVICE ARE ARGUMENTIVE ON YOUR PROBLEM WITH THE SERVICE & I'M SURE *MELISSA KNOWS THAT * BE TRUE...B CUZ SHE NEED RETRAINING...MAKE NO SENSE I AS A CUSTOMER KEEP GETTING * & * MONTH BILL BACK UP B CUZ THEIR LAZY *** WITH EXCUSES CAN'T KEEP THEIR METERS FUNCTIONING......I HAVE WROTE MY COMMISSIONERS ON THIS MATTER & COMPANY......TOTALLY UNPROFESSIONAL JUST ALL ABOUT THE ALMIGHTY DOLLAR$$$$
GetHuman: Let's quantify your experience contacting NIPSCO. On a scale of 1 to 5, how easy is it go get help on a NIPSCO problem?
~FED UP NIPSCO CUSTOMER: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FED UP NIPSCO CUSTOMER: I'd give them a two out of five on communication.
GetHuman: And what about NIPSCO's ability to quickly and effectively address your problem?
~FED UP NIPSCO CUSTOMER: For that I would say one out of five.
GetHuman: And finally- any advice for other NIPSCO customers?
~FED UP NIPSCO CUSTOMER: Call them early in the day or late. Don't forget any personal or account information you might need for NIPSCO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FED UP NIPSCO CUSTOMER taken from his NIPSCO customer service problem that occurred on November 11th, 2017.