NIPSCO: What a F-ing joke. Tree trimmers cut down trees...
A NIPSCO customer review by GetHuman user ~Rick Novak from November 21st, 2017
Background on ~Rick Novak's case
GetHuman: ~Rick Novak - can you tell our other NIPSCO customers when your case took place?
~Rick Novak: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to NIPSCO, and if so, how?
GetHuman: And which of these common NIPSCO customer issues best describes the reason you wanted to talk to them?
(Shows ~Rick Novak a list of common NIPSCO problems)
~Rick Novak: "Meter reading" was why I was trying to call.
~Rick Novak's review of NIPSCO customer service
GetHuman: So how would you sum up your experience for GetHuman's NIPSCO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rick Novak: What a F-ing joke. Tree trimmers cut down trees should have been trimmed **years ago. than just left the pile on top of all my landscaping. I've called * times to get this take care of and nothing has been done. It must be nice to have monopoly on something so you can ***** your customers. And leave them no options but to become big ******** like them. Maybe when me and my pissed off neighbors dump the piles on your chairmans from lawn maybe someone will give us some service.
GetHuman: Let's quantify your experience contacting NIPSCO. On a scale of 1 to 5, how easy is it go get help on a NIPSCO problem?
~Rick Novak: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rick Novak: I'd give them a three out of five on communication.
GetHuman: And what about NIPSCO's ability to quickly and effectively address your problem?
~Rick Novak: For that I would say five out of five.
GetHuman: And finally- any advice for other NIPSCO customers?
~Rick Novak: Call them early in the day or late. Don't forget any personal or account information you might need for NIPSCO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rick Novak taken from his NIPSCO customer service problem that occurred on November 17th, 2017.