NIPSCO: The rep not only answered my questions, but als...
A NIPSCO customer review by GetHuman user ~cdyktero from November 18th, 2017
Background on ~cdyktero's case
GetHuman: ~cdyktero - can you tell our other NIPSCO customers when your case took place?
~cdyktero: Yes I can. It was evening, on November 11th.
GetHuman: Did you reach out to NIPSCO, and if so, how?
GetHuman: And which of these common NIPSCO customer issues best describes the reason you wanted to talk to them?
(Shows ~cdyktero a list of common NIPSCO problems)
~cdyktero: "Complaint" was why I was trying to call.
~cdyktero's review of NIPSCO customer service
GetHuman: So how would you sum up your experience for GetHuman's NIPSCO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cdyktero: The rep not only answered my questions, but also found an option that suited my needs. I am very appreciative.
GetHuman: Let's quantify your experience contacting NIPSCO. On a scale of 1 to 5, how easy is it go get help on a NIPSCO problem?
~cdyktero: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cdyktero: I'd give them a one out of five on communication.
GetHuman: And what about NIPSCO's ability to quickly and effectively address your problem?
~cdyktero: For that I would say four out of five.
GetHuman: And finally- any advice for other NIPSCO customers?
~cdyktero: Call them early in the day or late. Don't forget any personal or account information you might need for NIPSCO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cdyktero taken from his NIPSCO customer service problem that occurred on November 11th, 2017.