NIPSCO: We have been backing for the last month and a h...

A NIPSCO customer review by GetHuman user ~deminiana from November 20th, 2017

Background on ~deminiana's case

GetHuman: ~deminiana - can you tell our other NIPSCO customers when your case took place?
~deminiana: Yup. It was late at night, on November 10th.
GetHuman: Did you reach out to NIPSCO, and if so, how?
~deminiana: I used the 800-464-7726 number I found for on the GetHuman NIPSCO customer phone number page I was on: NIPSCO Customer Service Phone Number
GetHuman: And which of these common NIPSCO customer issues best describes the reason you wanted to talk to them?
(Shows ~deminiana a list of common NIPSCO problems)
~deminiana: "Complaint" was why I was trying to call.

~deminiana's review of NIPSCO customer service

GetHuman: So how would you sum up your experience for GetHuman's NIPSCO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~deminiana: We have been backing for the last month and a half.... Before everything was all packed up we had * bedrooms (* with TV's surround sound in one etc.) a Living room and dining room. We packed up the fish tank ( a huge waste on electric) as well as * of the rooms. Now we only have * computer (as opposed to two that were up) * TV, game system and surround sound hooked up. Of course a couple of phone chargers, and appliances in the kitchen.... We left the heat on what we leave it on pretty much all year. ** degrees... The weather went into an AVG of ** Degrees threw the month... (ok cold i get it heat bill is gonna be a little higher). I received the next bill. We litterally doubled our usage in gas(without touching the thermostat) and our electric bill somehow was higher then the month prior when we had all the rooms hooked up and the fish tank and extra computer laptop..etc... I called, got a rep on the phone, as soon as i said I found it hard to believe my electric is higher now then i
GetHuman: Let's quantify your experience contacting NIPSCO. On a scale of 1 to 5, how easy is it go get help on a NIPSCO problem?
~deminiana: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~deminiana: I'd give them a one out of five on communication.
GetHuman: And what about NIPSCO's ability to quickly and effectively address your problem?
~deminiana: For that I would say two out of five.
GetHuman: And finally- any advice for other NIPSCO customers?
~deminiana: Call them early in the day or late. Don't forget any personal or account information you might need for NIPSCO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~deminiana taken from his NIPSCO customer service problem that occurred on November 10th, 2017.

NIPSCO

3.00 of 5 stars | 32 reviews

~deminiana's NIPSCO Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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