Nationwide Insurance: they lost points from transfering me to somebod...
A Nationwide Insurance customer review by GetHuman user GetHuman-382812 from November 3rd, 2017
Background on GetHuman-382812's case
GetHuman: GetHuman-382812 - can you tell our other Nationwide Insurance customers when your case took place?
GetHuman-382812: Yeah. It was evening, on October 30th.
GetHuman: Did you reach out to Nationwide Insurance, and if so, how?
GetHuman: And which of these common Nationwide Insurance customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-382812 a list of common Nationwide Insurance problems)
GetHuman-382812: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-382812's review of Nationwide Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Nationwide Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-382812: they lost points from transfering me to somebody else and putting me on hold for ** min for the transfer
GetHuman: Let's quantify your experience contacting Nationwide Insurance. On a scale of 1 to 5, how easy is it go get help on a Nationwide Insurance problem?
GetHuman-382812: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-382812: I'd give them a five out of five on communication.
GetHuman: And what about Nationwide Insurance's ability to quickly and effectively address your problem?
GetHuman-382812: For that I would say two out of five.
GetHuman: And finally- any advice for other Nationwide Insurance customers?
GetHuman-382812: Call them early in the day or late. Don't forget any personal or account information you might need for Nationwide Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-382812 taken from his Nationwide Insurance customer service problem that occurred on October 30th, 2017.