Netflix (UK): American not English, but quick to answer and i...
A Netflix (UK) customer review by GetHuman user ~zoomie from November 27th, 2017
Background on ~zoomie's case
GetHuman: ~zoomie - can you tell our other Netflix (UK) customers when your case took place?
~zoomie: Yes I can. It was evening, on November 18th.
GetHuman: Did you reach out to Netflix (UK), and if so, how?
GetHuman: And which of these common Netflix (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~zoomie a list of common Netflix (UK) problems)
~zoomie: "Billing" was why I was trying to call.
~zoomie's review of Netflix (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's Netflix (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~zoomie: American not English, but quick to answer and instantly refunded payments taken in genuine error. Netflix content wasn't for me but this was one of the swiftest resolutions I have ever had to an issue.*Well done Netflix
GetHuman: Let's quantify your experience contacting Netflix (UK). On a scale of 1 to 5, how easy is it go get help on a Netflix (UK) problem?
~zoomie: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~zoomie: I'd give them a five out of five on communication.
GetHuman: And what about Netflix (UK)'s ability to quickly and effectively address your problem?
~zoomie: For that I would say five out of five.
GetHuman: And finally- any advice for other Netflix (UK) customers?
~zoomie: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~zoomie taken from his Netflix (UK) customer service problem that occurred on November 18th, 2017.