Netflix (UK): it is impossible to contact Netflix on ANY numb...
A Netflix (UK) customer review by GetHuman user ~Keith from November 26th, 2017
Background on ~Keith's case
GetHuman: ~Keith - can you tell our other Netflix (UK) customers when your case took place?
~Keith: Yes I can. It was morning, on November 25th.
GetHuman: Did you reach out to Netflix (UK), and if so, how?
GetHuman: And which of these common Netflix (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~Keith a list of common Netflix (UK) problems)
~Keith: "Billing" was why I was trying to call.
~Keith's review of Netflix (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's Netflix (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Keith: it is impossible to contact Netflix on ANY number if you are not in UK, Europe or USA.*I am in South Africa. They have been debiting my credit card for * months and I have no way of contacting them to stop. Neither the **** numbers for USA or UK can be dialed from outside the country. I got a friend in London to phone them and they refused to give him any number that I could use. Not even an email.
GetHuman: Let's quantify your experience contacting Netflix (UK). On a scale of 1 to 5, how easy is it go get help on a Netflix (UK) problem?
~Keith: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Keith: I'd give them a four out of five on communication.
GetHuman: And what about Netflix (UK)'s ability to quickly and effectively address your problem?
~Keith: For that I would say three out of five.
GetHuman: And finally- any advice for other Netflix (UK) customers?
~Keith: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Keith taken from his Netflix (UK) customer service problem that occurred on November 25th, 2017.