Netflix (UK): Had the nicest american guy on the phone ever...
A Netflix (UK) customer review by GetHuman user ~big bad egg from November 25th, 2017
Background on ~big bad egg's case
GetHuman: ~big bad egg - can you tell our other Netflix (UK) customers when your case took place?
~big bad egg: Yeah. It was evening, on November 20th.
GetHuman: Did you reach out to Netflix (UK), and if so, how?
GetHuman: And which of these common Netflix (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~big bad egg a list of common Netflix (UK) problems)
~big bad egg: "Technical Support" was why I was trying to call.
~big bad egg's review of Netflix (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's Netflix (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~big bad egg: Had the nicest american guy on the phone ever, rang up to cancel my membership because i can't afford it this month and he was so helpful, gave me a refund, and made me smile. Possibly the nicest person i have ever spoken to.
GetHuman: Let's quantify your experience contacting Netflix (UK). On a scale of 1 to 5, how easy is it go get help on a Netflix (UK) problem?
~big bad egg: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~big bad egg: I'd give them a two out of five on communication.
GetHuman: And what about Netflix (UK)'s ability to quickly and effectively address your problem?
~big bad egg: For that I would say five out of five.
GetHuman: And finally- any advice for other Netflix (UK) customers?
~big bad egg: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~big bad egg taken from his Netflix (UK) customer service problem that occurred on November 20th, 2017.