Netflix (UK): I downloaded Netflix for a trial month for my t...
A Netflix (UK) customer review by GetHuman user ~Shirrell from November 23rd, 2017
Background on ~Shirrell's case
GetHuman: ~Shirrell - can you tell our other Netflix (UK) customers when your case took place?
~Shirrell: Sure. It was morning, on November 17th.
GetHuman: Did you reach out to Netflix (UK), and if so, how?
GetHuman: And which of these common Netflix (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~Shirrell a list of common Netflix (UK) problems)
~Shirrell: "Account Access" was why I was trying to call.
~Shirrell's review of Netflix (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's Netflix (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Shirrell: I downloaded Netflix for a trial month for my tablet. I've currently lost contact for the email address I signed up with so I couldn't cancel via email. So any way a payment of ***£*.** has been taken, but yet my Netflix account will not load. So I'm paying for a service I can't use. More debt problems is all I need
GetHuman: Let's quantify your experience contacting Netflix (UK). On a scale of 1 to 5, how easy is it go get help on a Netflix (UK) problem?
~Shirrell: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Shirrell: I'd give them a two out of five on communication.
GetHuman: And what about Netflix (UK)'s ability to quickly and effectively address your problem?
~Shirrell: For that I would say five out of five.
GetHuman: And finally- any advice for other Netflix (UK) customers?
~Shirrell: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Shirrell taken from his Netflix (UK) customer service problem that occurred on November 17th, 2017.